Field Technician

Dallas, TX

POSITION SUMMARY:

The Field Technician will be responsible for contributing to the installation, support, and troubleshooting of property network infrastructure in an assigned region. Assignments will entail a diverse mix of troubleshooting scenarios and technologies. This position requires moderate technical skills with a high level of proficiency to analyze, research, and implement repairs across data or video networks.


  • Pavlov Media is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

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    PRIMARY RESPONSIBILITIES:

    • Maintain a customer first attitude to ensure customer satisfaction
    • Travel to each assigned site as needed to perform outside plant work, low-voltage cabling work, electronics work, and network troubleshooting
    • Share information and provide feedback to internal teams on a consistent basis
    • Field calls, emails, and work orders from Pavlov Media HQ
    • Work with Pavlov Media NOC to resolve trouble tickets within assigned market
    • Demonstrate effective troubleshooting skills and the ability to use them
    • Understand network diagrams and other technical manuals
    • Assist with upkeep on network documentation and product training materials
    • Ensure that network quality meets Pavlov Media standards

    DESIRED SKILLS:

    • “Customer First” service-oriented approach
    • Professional communication, demeanor, and appearance
    • Time-Management, prioritization and multi-tasking abilities
    • Reliable and responsible team player
    • Strong analytical and problem-solving skills
    • Ability to easily and quickly adapt to changes in processes, procedures and priority
    • Proficient with LVC cabling installation and troubleshooting
    • Ability to mechanically tip Fiber Optic Cables with minimal instruction
    • Understanding of network standards, such as TCP/IP
    • Sound knowledge of routers, switches, hubs, wireless, fiber optics and other technical components used in networks
    • Proven ability to troubleshoot connectivity issues on a data network
    • General knowledge of Video solutions from DISH Network and DirectTV
    • Ability to install a satellite dish and associated peripherals
    • Ability to install video taps and splitters
    • Ability to assemble mechanical rack structures
    • Ability to fasten and secure electronics to building structures
    • General knowledge of different operating systems (Windows, Mac, IOS, Android, etc…)

    EXPERIENCE REQUIREMENTS AND POSITIVES:

    • Two (2) years of experience with Microsoft Word, Excel, and Outlook
    • Two (2) years of successful deployment experience in data and/or video, LVC, fiber installations, and/or construction management
    • Two (2) years of experience with experience in troubleshooting networking issues
    • Must have experience with the techniques, application and installation of grounding, Cat5, fiber optics, LAN/WAN networks
    • Familiarity with the video techniques, application and installation of hardline distribution, satellite installations, RF distribution, CATV, QAM, HDTV, SMATV or other video technologies
    • Travel 80% of the time
    • Be on your feet for long periods of time
    • Ability to lift 50 pounds
    • Ability to use hand tools
    • Current driver license
    • Pass a drug test