Field Technician

Tallahassee, FL

POSITION SUMMARY:

The Field Technician will be responsible for contributing to the installation, support, and troubleshooting of property network infrastructure in an assigned region. Assignments will entail a diverse mix of troubleshooting scenarios and technologies. This position requires moderate technical skills with a high level of proficiency to analyze, research, and implement repairs across data or video networks.


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PRIMARY RESPONSIBILITIES:

  • Maintain a customer first attitude to ensure customer satisfaction
  • Travel to each assigned site as needed to perform outside plant work, low-voltage cabling work, electronics work, and network troubleshooting
  • Share information and provide feedback to internal teams on a consistent basis
  • Field calls, emails, and work orders from Pavlov Media HQ
  • Work with Pavlov Media NOC to resolve trouble tickets within assigned market
  • Demonstrate effective troubleshooting skills and the ability to use them
  • Understand network diagrams and other technical manuals
  • Assist with upkeep on network documentation and product training materials
  • Ensure that network quality meets Pavlov Media standards

DESIRED SKILLS:

  • “Customer First” service-oriented approach
  • Professional communication, demeanor, and appearance
  • Time-Management, prioritization and multi-tasking abilities
  • Reliable and responsible team player
  • Strong analytical and problem-solving skills
  • Ability to easily and quickly adapt to changes in processes, procedures and priority
  • Proficient with LVC cabling installation and troubleshooting
  • Ability to mechanically tip Fiber Optic Cables with minimal instruction
  • Understanding of network standards, such as TCP/IP
  • Sound knowledge of routers, switches, hubs, wireless, fiber optics and other technical components used in networks
  • Proven ability to troubleshoot connectivity issues on a data network
  • General knowledge of Video solutions from DISH Network and DirectTV
  • Ability to install a satellite dish and associated peripherals
  • Ability to install video taps and splitters
  • Ability to assemble mechanical rack structures
  • Ability to fasten and secure electronics to building structures
  • General knowledge of different operating systems (Windows, Mac, IOS, Android, etc…)

EXPERIENCE REQUIREMENTS AND POSITIVES:

  • Two (2) years of experience with Microsoft Word, Excel, and Outlook
  • Two (2) years of successful deployment experience in data and/or video, LVC, fiber installations, and/or construction management
  • Two (2) years of experience with experience in troubleshooting networking issues
  • Must have experience with the techniques, application and installation of grounding, Cat5, fiber optics, LAN/WAN networks
  • Familiarity with the video techniques, application and installation of hardline distribution, satellite installations, RF distribution, CATV, QAM, HDTV, SMATV or other video technologies
  • Travel 80% of the time
  • Be on your feet for long periods of time
  • Ability to lift 50 pounds
  • Ability to use hand tools
  • Current driver license
  • Pass a drug test