Regional Technical Manager

Gainesville ,FL

Position Summary:

The Regional Technical Manager (RTM) is responsible for ensuring customers in their assigned region receive exceptional technical support and customer service. Workload demands in some regions may necessitate additional technical resources that will report to the RTM. Regional technical teams can be classified as Field Technicians, FTTx Installers, or any resources working cooperatively with Project Management, Operations, Logistics, and Sales.

RTM’s will focus on discovering issues, fixing and maintain current networks and video infrastructures, and deploying systems to company standards. This position fills the unique role of balancing requests from Pavlov Media corporate, contractors, property staff, and residents. The RTM will balance various operational activities such as site maintenance, break fix work orders, contractor recruiting, continual improvement projects (CIP), improvements to standard operating procedures (SOP), and ensuring field resources are meeting service level agreements (SLA) in the specified region.

  • Pavlov Media is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

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    Primary Responsibilities:

    • Maintain a customer first attitude to ensure customer satisfaction
    • Recruits and engages contractors when needed; dismisses contractors as warranted
    • Maintains personal relationships and good communication with property staff, clients, other sub-contractors or any other important point of contact
    • Approve subordinate’s time sheets, schedule overtime, and vacations
    • Provides technical, procedural, and product guidance to our field technicians and contractors
    • Instructs all field personnel in proper administrative procedures
    • Helps identify and coordinate local contract labor for work orders in their region
    • Travel to each assigned site as needed to perform low-voltage cabling work, outside plant work, electronics work, and network troubleshooting
    • Share information and provide feedback to internal teams on a consistent basis
    • Field calls, emails, and work orders from Pavlov Media HQ
    • Work with Pavlov Media NOC to resolve trouble tickets within assigned market
    • Demonstrate effective troubleshooting skills and the ability to use them
    • Understand network diagrams and other technical manuals
    • Assist with upkeep on network documentation and product training materials
    • Ensure that network quality meets Pavlov Media standards

    Desired Skills:

    • “Customer First” service-oriented approach
    • Ability to work under aggressive deadlines and shift priorities as required to meet business requirements and deadlines
    • High-level communication skills: professional communication, demeanor, and appearance
    • Time management and multitasking abilities
    • Reliable and responsible team player
    • Extensive leadership, tasking, and delegation skills
    • Ability to communicate effectively both verbally and written
    • Logistical and human resources process experience
    • Strong analytical and problem-solving skills
    • Adaptable and participate in positive, continual changes in process or procedures
    • Proficient with LVC cabling installation and troubleshooting
    • Ability to mechanically tip Fiber Optic Cables
    • Ability to Fusion Splice Fiber Optic Cables
    • Ability to troubleshoot Fiber Optic plant issues
    • Understanding of network standards, such as TCP/IP
    • Strong knowledge of routers, switches, hubs, wireless, fiber optics and other technical components used in networks
    • Proven ability to troubleshoot connectivity issues on a data network
    • Strong knowledge of Video solutions from DISH Network and DirectTV
    • Ability to install a satellite dish and associated peripherals
    • Ability to install video taps and splitters
    • Ability to troubleshoot RF issues on a video network
    • Ability to assemble mechanical rack structures
    • Ability to fasten and secure electronics to building structures
    • Proficiency with Microsoft Windows (7, 8 or 10) Macintosh, Adobe Acrobat. PC hardware and Microsoft Office Suite applications

    Experience Requirements and Positives:

    • Desired Majors: Telecommunications Engineering, Construction Management, or related fields
    • Must have experience with the techniques, application and installation of grounding, Cat5, fiber optics, LAN/WAN networks
    • Four (4) years of experience with Microsoft Word, Excel, and Outlook
    • Five (5) years of successful deployment experience in data and/or video, LVC, fiber installations, and/or construction management
    • Two (5) years of experience with experience in troubleshooting networking issues
    • Must have experience with the techniques, application and installation of grounding, Cat5, fiber optics, LAN/WAN networks
    • Familiarity with the video techniques, application and installation of hardline distribution, satellite installations, RF distribution, CATV, QAM, HDTV, SMATV or other video technologies
    • Travel 80% of the time
    • Be on your feet for long periods of time
    • Ability to lift 50 pounds
    • Ability to use hand tools
    • Current driver license
    • Pass a drug test